:root{--navy:#10273c;--ink:#193144;--muted:#6e7f8d;--line:#e4e9ed;--canvas:#f3f6f7;--green:#31a980;--blue:#2678bb;--amber:#e7a53d;color:var(--ink);background:var(--canvas);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{min-width:1100px;margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer}.shell{min-height:100vh}.topbar{color:#fff;background:var(--navy);justify-content:space-between;align-items:center;height:62px;padding:0 26px;display:flex}.brand{letter-spacing:.13em;align-items:center;gap:8px;font-size:15px;font-weight:700;display:flex}.brand strong{color:#8fe0c7;font-weight:400}.brand-dot{background:#45c69a;border-radius:50%;width:9px;height:9px;box-shadow:0 0 0 4px #45c69a29}.top-actions{align-items:center;gap:16px;display:flex}.environment,.signed-user{color:#bbcad5;font-size:12px}.signed-user{text-overflow:ellipsis;white-space:nowrap;max-width:190px;overflow:hidden}.avatar{color:#fff;background:#2e5169;border:0;border-radius:6px;height:34px;padding:0 10px;font-weight:700}.workspace{grid-template-columns:282px minmax(450px,1fr) 370px;height:calc(100vh - 62px);display:grid;overflow:hidden}.inbox-panel,.case-panel{background:#fff}.inbox-panel{border-right:1px solid var(--line)}.panel-heading,.chat-heading,.case-heading{justify-content:space-between;align-items:flex-start;display:flex}.panel-heading{padding:23px 20px 15px}.eyebrow{text-transform:uppercase;letter-spacing:.1em;color:#79909f;margin-bottom:5px;font-size:10px;font-weight:800;display:block}h1,h2,p{margin:0}h1{font-size:21px}h2{font-size:17px}.icon-button{color:#187f60;background:#eaf3f1;border:0;border-radius:7px;width:31px;height:31px;font-size:22px}.inbox-tabs{border-bottom:1px solid var(--line);gap:4px;padding:0 14px;display:flex}.tab{color:var(--muted);background:0 0;border:0;padding:11px 9px;font-size:13px}.tab.active{color:var(--blue);border-bottom:2px solid var(--blue);font-weight:700}.tab b{background:#e6f1fa;border-radius:10px;padding:2px 5px;font-size:10px}.search{border:1px solid var(--line);color:#9aa8b3;border-radius:7px;align-items:center;gap:7px;margin:15px;padding:8px 10px;display:flex}.search input{border:0;outline:0;width:100%;font-size:12px}.conversation-list{padding:0 8px}.conversation{text-align:left;width:100%;color:var(--ink);background:0 0;border:0;border-radius:7px;gap:10px;padding:13px 10px;display:flex;position:relative}.conversation:hover{background:#f4f8fa}.conversation.selected{background:#eaf4fa}.status-dot{background:#54bf8d;border-radius:50%;flex:none;width:8px;height:8px;margin-top:5px;display:block}.conversation-copy{gap:3px;min-width:0;display:grid}.conversation-copy strong{font-size:13px}.conversation-copy small{color:#697b88;white-space:nowrap;text-overflow:ellipsis;font-size:12px;overflow:hidden}.conversation-copy em{color:#8b9ba5;font-size:10px;font-style:normal}.conversation time{color:#83939e;margin-left:auto;font-size:10px}.chat-panel{background:#f7f9fa;flex-direction:column;display:flex}.chat-heading{border-bottom:1px solid var(--line);background:#fff;padding:23px 28px 19px}.chat-heading h2 span{color:#9cb0bd}.chat-heading p{color:var(--muted);margin-top:7px;font-size:12px}.header-actions{gap:9px;display:flex}.button-primary,.button-secondary{border-radius:7px;padding:9px 13px;font-size:12px;font-weight:700}.button-primary{color:#fff;background:#1d9873;border:1px solid #17815f}.button-secondary{color:#415968;background:#fff;border:1px solid #ccd8df}.messages{flex-direction:column;flex:1;gap:18px;padding:27px 28px;display:flex;overflow:auto}.message{border-radius:9px;max-width:70%;padding:12px 14px;font-size:13px;line-height:1.45;box-shadow:0 1px 1px #0a19230a}.incoming{background:#fff;border:1px solid #e7ecef;align-self:flex-start}.outgoing{background:#dff3eb;align-self:flex-end}.message-author{margin-bottom:5px;font-size:11px;font-weight:800;display:block}.message time{color:#80909a;text-align:right;margin-top:6px;font-size:10px;display:block}.event{color:#718592;background:#e8eef1;border-radius:20px;align-self:center;padding:5px 10px;font-size:11px}.composer{border-top:1px solid var(--line);background:#fff;padding:13px 20px}.composer textarea{resize:none;border:1px solid #d9e2e7;border-radius:7px;outline-color:#6ca9d7;width:100%;height:58px;padding:10px}.composer>div{color:#7d909c;justify-content:space-between;align-items:center;margin-top:8px;font-size:11px;display:flex}.send{background:var(--blue);color:#fff;border:0;border-radius:6px;padding:7px 15px;font-size:12px;font-weight:700}.case-panel{border-left:1px solid var(--line);padding:21px;overflow:auto}.case-heading{margin-bottom:18px}.badge{color:#946310;background:#fff3d9;border-radius:12px;padding:5px 8px;font-size:11px;font-weight:700}.fields{gap:12px;display:grid}.fields label,.closure label{color:#607480;gap:5px;font-size:11px;font-weight:700;display:grid}.fields select,.closure select,.closure textarea{color:#2c4657;background:#fff;border:1px solid #dbe3e8;border-radius:6px;outline-color:#65a4d5;padding:8px;font-size:12px}.two-columns{grid-template-columns:1fr 1fr;gap:9px;display:grid}.suggestion-box{background:#f5fbf9;border:1px solid #d8e9e6;border-radius:9px;margin:21px 0;padding:13px}.suggestion-title{align-items:start;gap:8px;margin-bottom:9px;display:flex}.suggestion-title>span{color:#229a75;font-size:17px}.suggestion-title strong{font-size:12px;display:block}.suggestion-title small{color:#66847d;margin-top:2px;font-size:10px;display:block}.suggestion{text-align:left;color:#225344;background:0 0;border:0;border-top:1px solid #dcece9;width:100%;padding:10px 2px}.suggestion:hover strong{text-decoration:underline}.suggestion strong,.suggestion small{display:block}.suggestion strong{font-size:11px}.suggestion small{color:#6e8983;margin-top:3px;font-size:10px;line-height:1.35}.closure{border-top:1px solid var(--line);gap:12px;padding-top:17px;display:none}.closure.show{display:grid}.closure-title{justify-content:space-between;align-items:center;display:flex}.closure-title strong{font-size:13px}.closure-title span{color:#a16f22;background:#fff1d8;border-radius:4px;padding:3px 5px;font-size:9px}.closure textarea{resize:vertical;min-height:58px}.full{width:100%;margin-top:2px}@media (max-width:1200px){.workspace{grid-template-columns:250px minmax(380px,1fr) 340px}.chat-heading,.messages{padding-left:20px;padding-right:20px}}.auth-page{background:linear-gradient(135deg,#10273c,#1f4f65);place-items:center;min-width:0;min-height:100vh;padding:24px;display:grid}.auth-card{background:#fff;border-radius:14px;width:min(100%,440px);padding:34px;box-shadow:0 24px 70px #00000040}.auth-card.wide{width:min(100%,560px)}.auth-card .brand{color:var(--navy);margin-bottom:28px}.auth-card h1{margin:6px 0 10px;font-size:25px}.auth-card>p{color:#607480;font-size:13px;line-height:1.5}.auth-form{gap:14px;margin:24px 0;display:grid}.auth-form label{color:#425a69;gap:6px;font-size:12px;font-weight:700;display:grid}.auth-form input{border:1px solid #cbd8df;border-radius:7px;outline-color:#55a3d1;padding:10px 11px}.auth-card>small{color:#768995;font-size:11px;line-height:1.45;display:block}.auth-error{background:#fff1f1;border-radius:7px;padding:9px;color:#9d3030!important;margin-top:12px!important}.auth-divider{text-align:center;color:#83939e;margin:8px 0;font-size:12px}.mfa-qr{border:10px solid #fff;width:220px;height:220px;margin:20px auto;display:block;box-shadow:0 0 0 1px #dce5e9}.backup-codes{background:#f1f7f6;border:1px solid #cfe7df;border-radius:8px;grid-template-columns:1fr 1fr;gap:8px;padding:12px;display:grid}.backup-codes code{color:#174f40;text-align:center;background:#fff;border-radius:4px;padding:7px;font-size:12px}